At WoodIndia Network, we want you to be completely satisfied with your purchase. If you have any concerns about your order, please review our refund and return policy below:
1. Returns:
We accept returns on eligible products within 30 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. How to Initiate a Return:
To initiate a return, please follow these steps:
- Contact our customer support team at Info@woodinapp.com within 30 days of receiving your order.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our team will provide you with instructions on how to return the item.
3. Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to the original method of payment within a reasonable timeframe.
- Please note that shipping costs are non-refundable, and you will be responsible for the return shipping fees unless the return is due to our error (e.g., wrong item shipped, defective product).
4. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect. We will work with you to resolve the issue promptly, either by sending a replacement or issuing a refund.
5. Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item for a different size or color, please initiate a return for the unwanted item and place a new order for the desired item.
6. Non-Returnable Items:
Certain items are not eligible for return due to hygiene reasons or other restrictions. These items include but are not limited to:
- Custom-made or personalized products
- Items marked as final sale or clearance
7. Contact Us:
If you have any questions or need further assistance regarding our refund and return policy, please contact our customer support team at Info@woodinapp.com.