Shipping Policy
Products and Orders
2.1Â Product Information:Â We strive to provide accurate and up-to-date information about our products on the Site. However, we do not warrant that product descriptions or other content on the Site are complete, reliable, or error-free.
2.2Â Orders:Â By placing an order through the Site, you agree to provide accurate and complete information about yourself and your payment details. We reserve the right to refuse or cancel any order for any reason.
2.3Â Pricing and Payments:Â Prices displayed on the Site are in Indian Rupees (INR) and are subject to change without notice. Payment processing is handled securely through trusted third-party payment processors.
Refund Policy
At WoodIndia Network, we want you to be completely satisfied with your purchase. If you have any concerns about your order, please review our refund and return policy below:
1. Returns:
We accept returns on eligible products within 30 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. How to Initiate a Return:
To initiate a return, please follow these steps:
- Contact our customer support team at Info@woodinapp.com within 30 days of receiving your order.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our team will provide you with instructions on how to return the item.
3. Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to the original method of payment within a reasonable timeframe.
- Please note that shipping costs are non-refundable, and you will be responsible for the return shipping fees unless the return is due to our error (e.g., wrong item shipped, defective product).
Cancellation / Return / Exchange Policy
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect. We will work with you to resolve the issue promptly, either by sending a replacement or issuing a refund.
5. Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item for a different size or color, please initiate a return for the unwanted item and place a new order for the desired item.
6. Non-Returnable Items:
Certain items are not eligible for return due to hygiene reasons or other restrictions. These items include but are not limited to:
- Custom-made or personalized products
- Items marked as final sale or clearance
7. Contact Us:
If you have any questions or need further assistance regarding our refund and return policy, please contact our customer support team at Info@woodinapp.com.